Hints and tips for the new start receptionist in a therapy clinic

Your first day, in a new post, as a receptions stir up a sense of anxiety and nervousness. Meeting new people, learning the systems that are in operation and how to manage your own emotions can feel overwhelming. More so if this is your very first employment since leaving school or a return to work post.

You may have a fairly clear idea of what is expected of you but taking a moment to ponder how you manage yourself, handle telephone calls and clients is something that can help establish your strengths, identify possible weakness and playing up your strengths whilst addressing weakness’; for too long and too often the focus has been upon weakness in order to skill up in an identified area. This has a potential for a person to become focussed upon weakness and can eat at self-esteem.

In knowing how to manage yourself, handle telephone calls and your clients is something to recognise in order to offer outstanding service to your colleagues and customers as you move forward and there are many hints and tips you can learn that will support you as you commence on your new post from the first day in your new role.

Feeling confident on your first day when you walk into your new workplace is essential especially when you may have a lot to learn about your role in full, who your colleagues are, what their role is, how clients are booked in and where records are stored etc.

Some basics

Breathe; anxiety can cause shallow, rapid breathing and this can lead to tension in muscles. Learning breathing methods will help to slow things down, reduce anxiety and lessen the risk of tension building up. Using essential oils from the ‘generally regarded safe list’ could also be very helpful - lavender, chamomile, rose essential oils can soothe the mind and bring ease to the body. Combine breathing with inhaling essential oils can reduce you to a peaceful state and people feel at ease around you.

Smiling; an easy, warm smile is a great welcome to those who greet you and who you meet at reception or speak to on a telephone. An easy, winning smile puts people at ease, gives a great first impression and the people you meet will remember feeling that it was really pleasant to speak with you.

Posture; a nice straight spine and shoulders back and relaxed, rather than rounded and slumped gives the mind a reminder of feeling confident. Good posture also portr